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Returns and Cancellations

Changing or cancelling orders
In the first instance please click here to email us with your change / cancellation details. If your order has not yet been received then this will be possibly FOC (in cases where goods have not been shipped and no costs have been incurred by Allure Furnishing Ltd) however if you have received the order or the item has been shipped or delivery has been attempted and you wish to change / cancel goods we will apply a charge based upon the direct cost incurred by Allure Furnishing Ltd with regards the delivery of any such goods. We request that changed / cancelled items are returned in their original packaging as failure to do so will diminish the value of the goods which would be reflected in any refund up to 100% of the value. Flat pack items must not be or have been assembled as flat pack items cannot be sold as new once they have been assembled.

It is the customers responsibility to arrange for the return of unwanted goods. 
Returns policy
Delivery discrepancies:
Any discrepancies must be reported within 24hrs of receipt of delivery And must be accompanied by images of all damages including images of packaging. You MUST ensure that external packaging damage is marked on the delivery note before you sign.

Missing items:
On delivery: Should an item be missed or appear not delivered then we request that you notify us within 24hrs of initial receipt of delivery by email to customerservices@allurefurnishing.co.uk as failure to do so will invalidate any claim.

On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing. On both the above instances replacement goods will be dispatched asap. 

Faulty goods:
Damages: must be reported as soon as possible within 24hrs of receipt of goods as failure to do so will invalidate any claim. We will issue an exchange item or parts where appropriate for all damaged goods, if a refund is requested as opposed to replacement this then will fall under unwanted goods and will be subject to a delivery charge (see unwanted goods section below).

Damaged Item Claims

  • Please provide images of the damaged part
  • Part numbers
  • Images of outer packaging

email to customerservices@allurefurnishing.co.uk

Under Warranty:
first instance report the fault to us with a full description of alleged fault, we will then arrange an engineer to attend (where required) and either rectify the fault on site or advise on action needed to remedy. If the fault is deemed a manufactures fault and the item is under guarantee then we will replace the faulty item FOC.
Returns And Cancellations

Not under Warranty: first instance report the fault to us with a full  description of the alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. 

Unwanted goods / wrongly ordered:
In the unlikely event you should want to return an item to us we are pleased to offer all customers our 7 Day No Quibble Refund. With our 7 Day No Quibble Refund you have 7 working days in which to decide to keep your ordered items or return them to us for a refund. Allure Furnishing will deduct from any refund the cost associated with delivery of the goods, This is typically approx £40 per item (dependent upon size) and is the direct cost to Allure Furnishing for delivery of the item.

In line with the Consumer Contract Regulations 2013 we may deduct up to 100% of any refund if the value of the goods are found to be diminished as stated in the extract below:-

Consumer Contract Regulations 2013 
Retailers will be entitled to deduct any amount up to the purchase price where the value of the goods are diminished as a result of handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

For reasons of hygiene we cannot refund or exchange opened mattresses or mattress toppers unless they are faulty. 

Some mattresses – namely memory foam mattresses – will arrive vacuum packed, please do not open and unroll to inspect if the goods are incorrect. There will be clear identification seen through the packaging.

It is the customers responsibility to arrange for the return of unwanted goods.

REFUNDS WILL NOT BE PROCESSED UNLESS

(a) WE HAVE GIVEN APPROVAL FOR RETURN AND ISSUED A RETURNS NUMBER.

(b) WE RECEIVE A FULLY COMPLETED RETURNS FORM WHICH MUST BE EMAILED TO OUR CUSTOMER SERVICES EMAIL ADDRESS. 

When returning items please allow 10-14 days from the date of collection for your refund to be processed, we will send you an email to let you know when your refund has been processed. Refunds will be credited to your original method of payment.
Please email us in the first instance for a returns form.