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Frequently Asked Questions

1. Q - My item has not arrived on time?

A - Check your delivery date on your order within your account and use the tracking details provided to get an update directly from the delivery company. 

If your order has not been shipped yet email a query to sales@allurefurnishing.co.uk

2. Q - Where can I find my tracking details to track my delivery?

A - You should have received a order completed email from us, if you did not please check your junk mail box as our emails are sometimes put straight into there. Your tracking details are in this email, if you cannot find the email log into your account and you will find tracking details there.

3. Q - My item has parts missing?

A. - If you have parts missing please email us at customerservices@allurefurnishing.co.uk with:-

  • the missing part numbers 
  • a picture of the batch number on the outer packaging.
  • Your name & order number

Once received we will organise replacements and email you to confirm shipment of parts.

4. Q - Can my item be shipped on a next day delivery?

A - Pre assembled items cannot be delivered next day, but most others can. Please see the delivery information page and the delivery tab on the product page for more information.

5. Q - Will you deliver on a weekend?

A - Saturday delivery service is available on flatpack items as a chargeable service. A chargeable weekend delivery service is available on some larger items (i.e divan beds) when shipped on a specialist delivery service.

6.Q - Will you deliver on a named day?

A - We will accommodate where we can to have items delivered on  a named day, this is possible with our UK Standard delivery service and UK next day. With our Specialist Delivery Service, the carrier will call you to arrange a suitable delivery date prior to delivery being attempted.

7. Q. Can you have a timed delivery service?

A - A before 9am, before 10:30am and before noon service is available and are chargeable, please select the option you require in the delivery options dropdown in the basket area.

8. Q - My item has arrived damaged what should I do?

A - Please ensure if the package was damaged in transit you have signed for it as damaged. Please read Receiving Your Delivery on the Delivery Information page. Complete the following information on our damages form:-

  • Images of the damaged part
  • Damaged part number
  • your order number
  • Images of the outer packaging of damaged item

For parts not damaged in transit (manufacturing faults) we still require the details above.

9. Q - Is this item available?

A. - We aim to keep our stock levels up to date however this can be out of sync at times due to weekend sales on several platforms. 

!0. Q - Can I collect my item?

A. - We do not have a collection facility so customers cannot collect their goods.