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Terms Of Use

These terms of use govern your use of our website.

Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

1.1a Receiving Your Delivery  (Important please read)

  • All Deliveries MUST be signed for. We will not take responsibility for items being left without a signature.
  • You Must check outer packaging prior to signing for your item for packaging damage. as claims for carrier damage will only be processed if the item has been clearly signed for as DAMAGED. Failure to do so will invalidate ANY claims of damaged in transit.
  • Signing for an item as UNCHECKED is not sufficient and claims will be rejected.
  • Damaged in transit items will be replaced immediately providing the above procedure has been carried out.

Damages

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Click here to send us the relevant details. Please include the following:-

  • Images of the damaged part
  • Images of the outer packaging of the damaged part (if damaged in transit)
  • Damaged part number (available on assembly instructions)
  • Order number.

 

Return Eligibility

You may return an item for a refund of the merchandise total within 14 days of delivery, all you need to do is ship the item back to us. Return credits are issued within 7 working days once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:

  • Clearance Items
  • Mattresses ( once opened).
  • Personalized Items
  • Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)

We do not organise the returning of goods, this is the responsibility of the buyer.

Website access

1.1b It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website Uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;


(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:-

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing.

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping

1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

1.17 Please allow for up to 7 working days (although this is often shorter) for delivery following the dispatch of your order. Next day orders will be shipped on the same day if they are ordered before 10 am if ordered after 10 am they will be shipped the following working day (Monday to Friday). On pre-assembled items delivery will take up to a maximum of 14 working days from date of order unless we inform you otherwise.

Cancellations, returns and refunds

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

1.24 You will not have any right to cancel an order for the supply of any of the following goods:

(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

(b) a contract for passenger transport services - such as bus, rail or flight tickets.


(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.

(d) the supply of goods that are made to the customer's specification or are clearly personalised.

(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.

(f) the supply of newspapers, periodicals or magazines.

(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.

1.25 In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.

(c) combine goods with other goods after delivery so that they become inseparable.

1.26  If the Customer elects to cancel the Contract, they shall at their own cost return the Products to the Sellers premises. 

1.27 Whilst the Products are in the possession of the Customer, the Customer shall be under a statutory duty to take reasonable care of the Products. This care extends to whilst in transit en-route to being returned to the seller.

1.28 The Seller will refund the purchase price within a period of 7 days from the date of receipt of the goods by the seller or the sellers agents.

1.29 The GoodsIf the goods have been handled more than was necessary to decide if they were suitable ( ie used or altered in any way, including assembly of flatpacked items) and deemed to have caused the value of the product to diminish  we will recover compensation from any refund to the customer, which could be up to 100% of the purchase price in line with current regulation 29 (b) of the Consumer Contracts Regulations 2013.  

 

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.